GambleAware chief executive Zoë Osmond has robustly defended the charity’s work following a recent complaint from the Good Law Project. This complaint, filed in March, questions how effectively GambleAware disseminates information and accuses its trustees of failing to provide adequate gambling harm education.
The Good Law Project argues that GambleAware’s underperformance stems from its industry ties and its “reliance on industry funding.” In response, Osmond reaffirmed the charity’s independent stance, stating to iGB that GambleAware operates independently from the gambling industry.
Osmond has once again reiterated GambleAware’s independence and expressed confidence that the complaint will not be upheld. The Charity Commission is still assessing whether it needs to take action regarding the complaint.
“Our robust governance and commissioning practices ensure that the industry has no influence over our operations. GambleAware’s independence has been widely recognised by a range of stakeholders including the government, as evidenced in the gambling white paper,” Osmond stated.
She further criticized the Good Law Project’s complaint, labeling it as based on “misleading and outdated information.” While confident that the complaint will be dismissed, Osmond voiced concerns over the potential negative impact of such claims on GambleAware’s services and their beneficiaries.
Concerns Over Impact on Vulnerable Players
GambleAware is not just dismissing the complaint as baseless but also highlighting its potential adverse effects on at-risk gamblers who rely on the charity’s support services. The charity fears that such claims may discourage individuals from seeking help.
Osmond elaborated, “The deeply stigmatized nature of gambling harms often makes it difficult for individuals to reach out for help. Maintaining the credibility and reputation of essential support services is crucial to reaching people before their gambling issues become catastrophic.”
She emphasized that undermining these services risks harming not just those directly seeking help but also the families and friends affected by their loved ones’ gambling problems.
Defending Treatment Effectiveness
To bolster its defense, GambleAware pointed to statistics from the National Gambling Support Network. These statistics reveal that nine out of ten vulnerable players who complete their treatment see an improvement in their condition. For those whose conditions did not improve, 69% did not complete their treatment.
GambleAware also highlighted the significant reach of its resources, including its website, which attracts 6.5 million visits annually. Furthermore, the charity’s national stigma public health campaign has reached over 95% of the population, showcasing its extensive efforts to address gambling harms.
GambleAware remains steadfast in its commitment to providing independent and effective support to those affected by gambling harms. The charity continues to defend its practices and reputation against the allegations made by the Good Law Project, underscoring its vital role in the fight against gambling-related issues.
Source: “GambleAware defends its position after ‘misleading and outdated claims’”. iGamingBusiness. May 20, 2024.